Manage all client devices for issue resolution, reporting, incident resolution and compliance. Quickly access endpoints without disrupting users to proactively resolve issues. NCSC-NL advises customers using VSA-agents, to contact their IT management organization for further instructions. Kaseya Remote Control enables technicians and administrators to remotely troubleshoot and manage end user computers regardless of their location. NCSC-NL advises administrators of the Kaseya VSA-servers to follow the advice given by Kaseya and disable all instances of the Kaseya VSA server, at least until more information becomes available. Kaseya has followed up on this recommendation themselves for all instances of VSA on their SaaS-platform. With support for both PCs and Macs, Kaseya agents are lightweight and form their own.
#Kaseya agent helpdesk how to#
Nonetheless, Kaseya recommends strongly to disable all VSA server instances, to be sure. Kaseya builds automation into the systems deployment and management. How do I change the email address that Kaseya uses to send Emails in Service Desk Procedures How to create a procedure variable and the difference between. Steps to resolve a problem when the backup catalog is empty and the date range cant be set for reports. These parties all use the product VSA, though it has not yet been confirmed that VSA is the source of this attack. Preview 6 hours ago Backup Catalog doesnt display 2 hours ago Backup Catalog doesnt display anything and reports cannot run because the 'From' date cannot be after the 'To' date. Huntress Labs have identified eight Managed Service Providers (MSPs) dealing with ransomware incidents. Customers have a so called 'VSA-agent' installed on their systems. VSA is a remote management tool that is broadly used by IT management providers and managed service providers. Cybersecurityfirm Huntress Labs poses that Kaseya has been the victim of a supply-chain attack, which results in customers using the VSA product potentially being targeted with the REvil-ransomware.
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Are you a busy help desk manager on the go Do you need to view.
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Kaseya, supplier of IT management software, has announced it is currently investigating a potential ransomware incident. Please Note: This app requires Kaseya 6.2 or later, running the Service Desk module.